Exceptional support. If you need assistance or have any questions or concerns about any items, do not hesitate to contact us! You can send us a Chat on the Chat With Us pop up. We look forward to chatting with you!
Q: Where are your products shipped from?
A. All of our products are housed and shipped from our warehouse in New York.
Q: What if I have an event and need my order ASAP?
A: Our order processing time is 1-3 business days and expedited shipping service is 1-3 business days. If you'd like to receive your order the soonest possible please include a notes with your order. We will try our best to ship on the same business day or first thing the following morning. Please make sure to select Expedited Shipping.
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you place your order. Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track My Order page.
Q: Do you provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply Contact Us here and we'll get it addressed!
Q: Can I return the item if it doesn't work for me?
A. Sure, If your product is damaged or doesn’t work as described, just reach out to us within 30 days of receiving the product and you will get a store credit to use anytime you want.
Q: How can I get in contact with you?
A: We handle customer service through email and chat. Open up a Chat with us on our website pop-up or send us a message through our Contact Us form.
Our business hours are 9am to 6pm est. daily, but most of the time you will receive an answer afterhours via Chat, Email or Text.
Q: How do I know what size to choose?
A: We know online shipping can be tricky! Since style can vary from design to design and depending on the fabric, on each product page we provide the size the model is wearing along with the model's measurements. This can be of immense help. We will also describe if the fabric has any stretch.
You can also refer to our Size Chart for additional assistance.